FAQs
Accounts, pickups, delivery attempts, pricing, and what merchants ask most.
15 articlesLast updated
Can I Use My Own Packaging Materials (Flyers)?
ShipBlu provides you with flyers from with QR code you can buy them from Supplies Shop. This QR code helps us to know the size of your flyer and calculate the correct shipping price on the system. Yo…How Can "Pickup Requested" be Applied Automatically?
With "Automatic Pickup, Return, Collection Request" in your ShipBlu account, Your newly created orders will be on "pickup requested - return requested - collection requested" status automatically. To…How can I cancel the order after it has been picked up by ShipBlu
You can cancel the order through your account on ShipBlu by clicking the three dots under "Actions" and then selecting "Return to Origin."How can I re-deliver the order to the customer?
Once the order is marked as "RTO" in the ShipBlu system by updating its status to "Return Order to Origin," and if the order is still at one of our hubs: * Create a new order with the same customer d…How is the order weight priced at ShipBlu
* The maximum weight allowed per order is 10 kilograms. * The dimensions of the items placed inside the package (flyer) should not exceed the largest allowed flyer size 50x60 cm, or a box is not exce…How Many times the order can be dispatched "Out for Delivery" to the customer?
* The order will be attempted for delivery up to three times within the available dates, starting from five business days after it is picked up from your warehouse. * To check the last available deli…How to Create an Account on ShipBlu
* You can start opening an account on the ShipBlu platform by clicking Start Shipping * After clicking the link, ShipBlu platform will open. Click "Start Shipping," then begin by filling out your per…How to Request Supplies/Packaging Materials
1. Click on "Supplies Shop." 2. Click the "+" icon to add the appropriate material size for packaging the products you are sending to your customer and specify the required quantity. 3. Click on "che…I need to Change my Pickup/Return Point
You can contact our Client Support team to confirm the coverage of the new pickup/return point and coordinate with the concerned department in ShipBlu. Reaching Client Support TeamIs "White Bag" available in ShipBlu?
Unfortunately, ShipBlu does not offer shipping using the "White Bag." However, ShipBlu provides a multi-packaging service for the same shipment, allowing up to 4 packages. This enables you to divide …Is It Possible to Receive My Collections in Cash Instead of Bank Transfer?
Cash collection is not available. However, ShipBlu offers transfer services through banks or electronic wallets such (as Vodafone Cash and similar services).Order Delivery Dates and Days
Order Delivery Schedule for Customers: * Delivery is available from Saturday to Friday starting from 10:00 AM to 7:00 PM. * The customer will receive a text message as soon as the order is out for de…Reaching Client Support Team
* For daily follow-ups, you may reach out to our Client Support Team via the live chat feature or by emailing us at help@shipblu.com. * Our support team is available from Saturday to Thursday, betwee…What are the serviced zones and the out-of-service zones?
You can check served and unserved zones from Served and Unserved zoneWhat is Maximum Cash Collection Amount Can Be Collected from the Customer
* The maximum collection amount for a single order is 10,000 LE. * A fee of 0.5% will be applied for collecting the shipment COD amount from the customer, starting from 1 LE up to 10,000 LE.
