Once the order is marked as "RTO" in the ShipBlu system by updating its status to "Return Order to Origin," and if the order is still at one of our hubs:
- Create a new order with the same customer details, or modify the required details if needed. For more information on creating an order, visit How to Create a Single Delivery Order.
- Apply the "Pickup Request" for the order.
- Contact our Client Support team via live chat or email at help@shipblu.com during working hours, so we can coordinate with the concerned hub the re-delivery of the order. Client Support Team.
