Policies and Regulations
Packaging rules, items ShipBlu can't ship, claims and Shield plan terms.
5 articlesLast updated
Claims Procedure
Any issue must be reported within 24 business hours of its occurrence to verify its validity and assist you properly. ShipBlu applies a clear and structured policy for compensating merchants in the e…File a Claim
In the event that you have a problem with a shipment or package, please file a claim through our Support Portal to allow us to begin investigating the matter. Before submitting your claim, please mak…List of Forbidden Products that Can not be Shipped with ShipBlu
* Live animals and plants. * Perishable foodstuffs and beverages. * Stolen, illegal, or fraudulently obtained items, and any goods you are not authorized to order or ship. * Fragile or sensitive item…Packaging Guidelines
ShipBlu Shield Plans Terms & Conditions
Please note that if none of the ShipBlu Shield insurance plans are selected, the maximum compensation for your orders in case of damage or loss is capped at EGP 500 per order or the declared collecti…
